Privacy Policy

WHAT INFORMATION DO WE COLLECT

We ask for your full name, shipping address, billing address, e-mail address, phone number and credit card information. We maintain this information on the secured servers to create an easy experience in return visits and for promotional purposes. It is optional for visitors, however, if you do want to purchase from “our site” we do require you to have a personal account. This insures you will have a secure space to view and record your preferences and order history.

PAYMENT POLICY

We accept Debit Cards, Visa, Master Card and Discover. No other forms of payment are accepted at this time. No orders will be filled without full payment using one of the above accepted payment methods. Payment is due at the time the order is placed and can easily be processed through our secured checkout process.

SHIPPING/DELIVERY POLICY

It is our pledge to fulfill your order within 3 days of receiving your order and ship it out on the fourth day after receipt, at the latest. Please consider this leave time to insure you have your products when needed. Orders are shipped via US Postal Service using Priority Flat Rate Mail Boxes or Priority Flat Rate Mail Envelopes, which includes tracking and $50 insurance. This method also allows for packages being delivered to a US P O Box, unlike other shippers. Priority Flat Rate Service is a 1-3 business day delivery, depending on where it is being shipped

but may be delayed a day around a Holiday. Shipping is taxable. The cost of shipping with tax will be added to your product total and auto-calculated in checkout.

RETURN POLICY

Due to the nature of the application of our products, we are unable to accept returns. ALL SALES ARE FINAL and NO REFUNDS are available.

We pride ourselves in providing extensive information about our products for you to make an educated selection. However, if you have questions regarding any product that is not addressed within the content contained on our website, we highly recommend a consultation with Kimberly Regan-Koch before placing your order. Please complete the email contact information form under the “Contact” tab, to ask your question(s) or state your concern. Kimberly Regan-Koch will contact you as soon as possible to provide a personalized consultation to address all your concerns. We want you to have the best results and that begins with purchasing the correct product for your specific needs.

HOW WE COLLECT YOUR INFORMATION:

When you register as an “Account Holder” to place an order on Certified Essential Oil Solutions’ site, we ask for your information. We also use “cookies” to provide an enhanced user friendly experience. Cookies are small pieces of information from “our site” or our service providers’ site(s) that cross over to your computer while browsing “our site”. Cookies occur when anyone visits “our site” as an unregistered user and registered account holders alike and provide information about your interactions and choices during your previous visit. This assists us in serving you better! Every time you visit “our site”, your browser remembers these pieces of information. This enables us to show you content you prefer, first, enhance your shopping experience as well as speeds up the processing of your orders. You can allow or disallow cookies in your web browser settings.

HOW WE USE & PROTECT YOUR INFORMATION:

Your private information is secure with us! Our website host and service providers use the state of the art security protocols which meet the compliance requirements of the governing agencies to maintain and protect your information. We (Certified Essential Oil Solutions (SP),

our website hosting partners or other service providers who assist us in operating “our site”) do not share your information with anyone by selling, trading or transferring your personal identity information unless we provide you with advance notice. Your information is stored on a secured server to create a personalized site experience, for efficiency in the checkout process, to access your order history and to include you in our promotions and notifications. Otherwise, your private information, in part or entirety is not distributed to any third party. The information we collect is used for the sole purpose of providing you with a positive site experience and providing you with the best content and product selections personalized for you. We may, however, release your information when required to comply with the law, protect the rights of others and / or our own rights.

We may at times within our Blog or in other areas of “our site” provide you with links to outside sites to view more information for educational purposes. We assume no responsibility or liability for any occurrences while visiting these linked sites. Those sites have their own privacy policies for which you assume responsibility to know and abide by. We do however, encourage and appreciate your feedback about your experience or information from the linked sites, especially any security issues you may experience.

POLICY CHANGES

We reserve the right to change any of our polices at will. Changes will be posted on “our site” and are effective from the date of posting. You assume the responsibility to periodically review the policies for updates. Your continued use of the site after changes is your acceptance of the policy changes.